SERVICE CAPABILITY

Change Management & Adoption

Practical change management and adoption support for government programs, digital services and organisational transformation.

What this service entails

Pinaka helps government agencies prepare people for change, build readiness and embed new ways of working. Our change management and adoption services align stakeholder engagement, communications, learning and reinforcement with program delivery.

Challenges we help address

Low readiness or unclear impacts across affected groups.
Resistance, inconsistent sponsorship or fragmented communication.
New systems and processes not being adopted in practice.

Key activities

Change impact, readiness and stakeholder assessment
Change strategy, roadmap and integrated plan
Communications, engagement and learning support
Adoption tracking, reinforcement and transition

Typical deliverables

Change strategy and impact assessment
Stakeholder and communications plan
Learning, readiness and adoption plan
Adoption measures and transition artefacts

Client outcomes

Stronger readiness and stakeholder alignment
Faster adoption of new processes and technology
Sustained change beyond implementation

Where this applies

Suitable for digital and ICT programs, policy implementation, service redesign, machinery-of-government change and workforce transformation.

How we deliver

We integrate change activity with delivery plans, tailoring practical methods to agency governance, culture, risk and stakeholder needs.

Panels and approved entities

Available through approved government panels and entities shown below.

Approved panels

DTA Digital Marketplace 2 (DMP2) – Professional and Consulting Services (PCS)

Approved entities

A Square Consulting Group

Included skills

Benefits & Stakeholder Management, Business Change Management, Change Management, Strategic Communications

Ready to improve change readiness and adoption?

Discuss your change management and adoption requirement with Pinaka.