SERVICE CAPABILITY

CRM & ERP Implementation

CRM and ERP implementation services for Australian Government, covering solution design, configuration, integration, data migration, testing, training and transition.

What this service entails

Pinaka helps agencies implement CRM and ERP platforms that align processes, data and user needs. We support solution design through configuration, integration, testing, adoption and operational transition.

Challenges we help address

Legacy or manual processes limit service visibility and control.
Data, integration and security requirements complicate delivery.
Cutover, adoption and support risks can undermine benefits.

Key activities

Confirm processes, users and platform requirements.
Design and configure the solution and integrations.
Plan data migration, security and testing.
Support training, cutover and early-life operations.

Typical deliverables

Process and requirements model
Solution and configuration design
Integration, migration and test assets
Training, cutover and support plan

Client outcomes

Connected processes and trusted operational data.
A controlled implementation with clearer delivery risk.
Stronger adoption and a maintainable platform.

Where this applies

Suitable for government case management, grants, finance, procurement, workforce, customer service and corporate shared-service platforms.

How we deliver

We use staged discovery, design, configuration, testing and release, working with agency teams, vendors and systems integrators as required.

Panels and approved entities

Available through the DTA Software and ERP Marketplace via Virtuoso Consulting, subject to the RFQ scope and applicable procurement requirements.

Approved panels

DTA Digital Marketplace 2 (DMP2) – Professional and Consulting Services (PCS), DTA Software and ERP Marketplace (Software Professional Services)

Approved entities

Pinaka, Virtuoso Consulting

Included skills

BPM, Cloud Migration, CRM, DevOps, ERP, Microsoft Dynamics, Salesforce, SAP, ServiceNow, Siebel

Plan your CRM or ERP implementation

Share your platform, process and delivery priorities with Pinaka.